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Design, delivery and installation are run by one team rather than passed along a chain of subcontractors. That matters most at the joins, which is where kitchen projects usually go wrong: a dimension that changes between the drawing and the order, a finish specified by one company and bought by another, a fitter who was not there when the room was measured. Because the same people measure the room, draw it, order it and fit it, there is one point of contact throughout and one party responsible if something does not fit. When a wall turns out not to be square, nobody has to work out whose problem it is.

Most kitchens are replaced in a house that someone is still using, so the work is phased rather than done all at once. Work zones are dust-protected, the schedule is set out day by day before anything starts, and the sequence is planned so the disruption lands in a known window instead of an open-ended one. Knowing which day the old kitchen comes out and which day the worktop is templated is what makes the difference between an inconvenient fortnight and an unpredictable month.